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RETURNS AND REFUNDS

On Castellani Shop you can make the return of the goods purchased, with a simple and fast process.


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Under the European Directive 2011/83, transposed in Italy by Legislative Decree of December 3, 2013, the buyer may cancel the purchase contract without specifying necessarily the reason for the return.


The buyer who wants to exercise the right of withdrawal must notify Castellani Shop their will by registered letter with return receipt (to be sent to Castellani.it Srl - Via Lungomonte, 147-56020 - Montecalvoli - prov. PI) or by writing to castellanisrl@pec.it, within 14 working days from the date of delivery, attaching a copy of the transport documents.

 

The costs of the return and any costs of return will be borne by Castellani Shop exclusively if the merchandise is damaged during opening and if the purchaser has affixed the reserve control.


 From the moment Castellani Shop has accepted the request made, the buyer will have 14 calendar days to make the items to be returned. Beyond this date the buyer can no longer benefit from the right of withdrawal.


After obtaining permission to return by the operator, the buyer must ship the product to: Castellani.it Srl -Via Lungomonte, 147 -56,020 - Montecalvoli - PI


Castellani Shop will reimburse by bank transfer not later than 14 working days of notification of withdrawal rights only and exclusively after a thorough check of the state of the returned goods.

 

The right of withdrawal is lost if the returned product is not intact, or missing the original packaging exterior and interior, is damaged or even partially used.